Frequently Asked Questions

The Kits

▸ HOW MANY PEOPLE DOES ONE KIT FEED?

2 Hungry People, some people get three meals out of it.

▸ HOW LONG DO THE KITS LAST?

One whole week, sometimes longer, since our vegetables are freshly harvested from local farmers.

▸ I CAN’T COOK, SHOULD I GET THE KITS?

Yes! We provide 3-4 simple instructions to cook the kits. You’re always welcome to call or email for help, but the hardest thing we have you do is cook grains or sauté vegetables- nothing too fancy!

Membership

▸ HOW DOES IT WORK?

You simply sign up, tell us where to deliver, or choose a pickup point, and you will get weekly deliveries on your appointed delivery day.

▸ WHY SHOULD I BECOME A MEMBER?

You’ll know that you’ll have fresh meals to cook each week; plus, as a member you enjoy free delivery.

▸ WHAT IF I AM SIGNED UP, BUT FORGET TO CHOOSE MY MENU BY 12PM ON SATURDAY?

We will choose meals kits for you based on your past orders and what we think you’d like.

▸ WHAT IF I GO ON VACATION, OR JUST WANT A BREAK?

If you’re off for the week, we very much encourage you to share your al FreshCo meals with a neighbor, friend, or colleague- share the local love! If you’d like to hold your kits though, you can simply login to your account –>Subscriptions–>View–>Hold Subscription. When you’re back, you can log back in and start up again (–>Subscriptions–>View–>Reactivate

▸ WHAT IF I WANT MORE THAN 5 KITS PER WEEK?

You can choose several memberships at once. For example, if you’d like 6 meal kits per week, you can select the “provisioners” and “sprout” memberships for a total of 6. Just some light math!

▸ WHAT IF I WANT TO CHANGE MY SUBSCRIPTION TO GET MORE OR FEWER MEAL KITS?

You will have to put your current subscription on hold, and sign up for a new one. To do that login to your account –>Subscriptions–>View–>Hold. Your membership is now on hold.

Now you can choose your new level of membership here

▸ I SIGNED UP FOR MEMBERSHIP; HOW LONG DOES MEMBERSHIP LAST?

Memberships are recurring on a weekly basis until you put your account on hold. We want the food to be a regular part of your weekly routine- it’s great for us and our farmers- but we don’t want the food to go to waste, so you can adjust weekly if needed. You can place your account on hold Wednesdays-Saturdays (hold before Saturday at noon). To put your account, login –>Subscription–>View–>Hold

▸ HOW DO I UPDATE MY MEAL KIT MENU?

Login to your account –>Subscriptions (left column)–> View –>Choose Meal Kits in dropdown menu, verify delivery instructions, submit!

Try One

▸ WHEN DO I HAVE TO PUT IN MY ORDER TO GET MY KIT THE NEXT WEEK?

Saturday at Noon.

▸ WHEN IS THE MENU POSTED FOR THE FOLLOWING WEEK?

Wednesday evening at 5pm.

Delivery

▸ HOW DOES DELIVERY WORK?

We ask you leave us a cooler with ice packs in it. We will drop your kits there so they stay cool until you can retrieve them.

▸ I’M OUTSIDE YOUR DELIVERY AREA, HOW CAN I GET A MEAL KIT?

We have pickup points around Boston, Portsmouth and surrounding areas. If you’re close to our delivery zone, email us at eat@al-freshco.com, sometimes we can figure something out!

▸ DO YOU DELIVER BY BIKE THROUGHOUT THE WINTER?

Yes! We’re hard-core like that.

▸ I FORGOT TO LEAVE A COOLER, WILL YOU STILL DELIVER?

Yes, we will leave your kit in the shade or protected area as best we can. We do send out a reminder the evening before your delivery to leave a cooler.

Pickup

▸ HOW DO THE PICKUP LOCATIONS WORK?

Our gracious pickup hosts have different hours, please check normal business hours on their website. We do give you a pickup window and instructions after you order and in our reminder email.

▸ I’M A BUSINESS OWNDER; CAN I START A NEW PICKUP LOCATION?

Yes! We are always looking for like-minded businesses and/or locations for customers to find our meal kits. Please email laurel@al-freshco.com with any ideas or if you’d like to start one at your business. We also sell wholesale for retail.

The Food and Sources

▸ I HAVE A FOOD ALLERGY, CAN I EAT YOUR FOOD?

We produce the meal kits in a certified, shared kitchen facility, where nuts, eggs, shellfish, soy, dairy, gluten and other common allergens are handled. Some of our kits have common allergens in them such as soy, peanuts, and gluten. While we follow ServSafe practices, if you have a serious allergy, we do no recommend having our kits, sorry!

▸ HOW DO YOU PARTNER WITH FARMS?

Our partnerships are comprised of a network of farmers who are interested in having a flexible and alternative market for their produce. We fill the niche by creating this market. These farmers are all in our immediate locale, in fact, the farmers we’re working with right now are within 25 miles of our kitchen in Dover, MA! We only partner with farmers who have outstanding farming practices.

▸ HOW DO YOU DEFINE OUTSTANDING FARMING PRACTICES?

Some of our farmers are certified organic, others aren’t; but we consider these farmers to be growing beyond organic- they never use synthetic herbicides or pesticides, they practice remineralization of the soil, and have diverse crops to maintain long term soil health. In general, we think our farmers are great people, who are growing food to nourish their community and themselves. Our interview process beyond that is rigorous and based on if we’d get a beer with them, or get out in the off season and play a little pond hockey with them. They are a part of our community, and know that growing good food is good business and builds good community.

▸ WHERE DO YOU GET YOUR BEANS?

We source all our beans from Vermont Bean Crafters located in the Mad River Valley in Vermont. Joe and his crew grow beans of all sorts as secondary crops to nourish and fix nitrogen in soils which also grow nutrient-depleting crops like some heavy-feeding cucurbits and the like. VBC dries and cleans the beans. We get them dried, soak and sprout the beans each week, and then par-boil them so you can get that fresh bean taste, without having too cook for an hour and half. You can seriously taste the difference- you’ll never eat canned beans again!

▸ ARE YOUR VEGETABLES STILL LOCALLY SOURCED IN THE WINTER?

Yes! Indeed our winters here in New England can be harsh, but our farmers have outsmarted the weather, and grow some fantastic storage crops to last us throughout the winter. We put up a lot of food during the summer during peak harvest to enjoy the fruits of our farmers’ labor all winter, and we are using lots of winter crops from the root cellars of our farmers. And as Ashley, our Ayurvedic Consultant tells us, this is exactly what we need in the winter!

Packaging

▸ PACKAGING AND WASTE

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▸ PLASTIC?

We are committed to keeping our packaging to a strict minimum. Our paper is recycled, and can be recycled again when you’re done with it, we reuse the twine that holds together the kits, if you leave it for us in your cooler. Strongly dislike the plastic? Us too; but we chose 1.5mm plastic bags, which means minimal waste, as far as plastic goes. Yes, plastic is still plastic, but right now it is our best option for packaging in terms of waste generation, energy consumption, and cost to you. We source the plastic from a factory in Worcester, MA, in an effort to uphold in-state jobs. We are however working to figure out a better way to package our meals that involves little or no plastic waste. Have an idea of how we can do this? We’d love to hear about it, please email us.